Chief Technology Officer (CTO)

Working at Amherst Communications:

Amherst Communications has a long, proud history of providing communication solutions to our customer base. Amherst’s primary mission is to provide our customers with the high-speed broadband internet and technology solutions they need to learn and work from home or in-office. Amherst Communications continues to grow and is positioned to deliver those complete broadband solutions well into the future.

As the Chief Technology Officer (CTO) for Amherst Communications, the job responsibilities are both diverse and critical in ensuring that rural communities receive reliable and advanced telecommunication services.

Key responsibilities include:

• Strategic Technology Planning and Implementation:
  • Develop and implement a strategic technology plan that aligns with the company's business goals, especially focusing on the unique challenges of rural areas.
  • Forecast technology trends and evaluate emerging technologies for potential incorporation into the company's service offerings.
• Network Development and Maintenance:
  • Oversee the design, rollout, and maintenance of telecommunications infrastructure, including broadband networks, wireless communication systems, and other relevant technologies.
  • Ensure network reliability, scalability, and performance, particularly in challenging rural environments.
• Leadership and Team Management:
  • Lead and manage the technology team, including network engineers, IT professionals, and project managers.
  • Foster a culture of innovation, continuous improvement, and professional development within the team.
• Innovation and Research:
  • Drive innovation in telecommunications services and solutions, with a focus on addressing the unique needs of rural customers.
  • Stay abreast of industry developments and technological advancements, and lead research and development initiatives.
• Stakeholder Engagement:
  • Work closely with internal stakeholders, such as marketing, sales, and customer service teams, to ensure technology alignment with business needs.
  • Engage with external stakeholders, including local communities, government agencies, and partners, to promote technology adoption and address specific rural challenges.
• Budget and Resource Management:
  • Manage the technology budget, ensuring cost-effective allocation of resources.
  • Oversee procurement of technology equipment and services, negotiating with vendors and contractors to achieve favorable terms.
• Regulatory Compliance and Security:
  • Ensure all technology operations and infrastructure comply with relevant laws, regulations, and industry standards.
  • Prioritize cybersecurity and data protection, especially in the context of network and customer data.
• Customer-Centric Approach:
  • Align technology initiatives with customer needs, focusing on improving customer experience and satisfaction.
  • Ensure the delivery of high-quality, reliable telecommunication services to rural customers.
• Problem Solving and Decision Making:
  • Address technology-related challenges efficiently and effectively.
  • Make informed decisions based on data analysis, industry trends, and business requirements.
• Sustainability and Social Responsibility:
  • Advocate for and implement environmentally sustainable practices in technology deployment.
  • Contribute to social responsibility initiatives, emphasizing the role of telecommunications in improving the quality of life in rural communities.

With a business philosophy founded on treating employees like family, Amherst Communications provides an extensive and impressive benefits package, summarized below:

• Health insurance
• Dental and Vision insurance
• Retirement Savings Plan
• Short- and Long- Term Disability Insurance, Term Life Insurance
• Paid Time Off
• Competitive salary based on experience and qualifications