Support Services

ACCEPTABLE USE OF UNION TELEPHONE INTERNET SERVICE FOR PUBLISHING CONTENT
Acceptable Use Policy.This Acceptable Use Policy sets forth the basic rules of Internet use by Customer and any User. Union reserves the sole and unconditional right to immediately and without prior notice to Customer refuse, suspend or terminate Internet Services to anyone and to remove any material or information that in Union’s sole discretion violates this Acceptable Use Policy, regardless of Customer’s or any User’s knowledge or intent of such violation.

Unlawful Use. Customer agrees that the Internet Services shall not be used for any unlawful purpose.

Unsolicited Advertising/Spamming. Customer agrees not to post or transmit any unsolicited material through any active medium (e.g., e-mail, chat rooms). Customer agrees not to use the Internet Services for unsolicited mass e-mailing (“Spamming”) of any kind. To assist Union in preventing Spamming, Union may limit the number of recipients allowed per e-mail and/or limit the number of e-mails Customer can send over a short period of time.

Disruption/Hacking. Customer agrees not to attempt to obtain Internet Services by fraudulent means or device with intent to avoid payment, attempt to access, alter, or destroy any information of Union or of another Union subscriber, attempt to interfere with the use of the Internet by other lawful users or in violation of any laws, attempt to post or transmit any information or software which contains a virus, worm, cancelbot or other harmful component in aid of any unlawful activity, or attempt to access a record in electronic format that contains personally identifiable information in order to facilitate any violation of the law.

Disruptive Content. Customer agrees not to post or transmit any unlawful, illegal, obscene, offensive or pornographic information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national, or international law, including without limitation the U.S. export control laws and regulations.

Harassment. Customer agrees not to use the Internet Services for harassment, threats, verbal abuse, and persistent, unwanted contact of any kind. Harassment covers any use of the Internet Services to directly or indirectly contact any other user (including users of another Internet service) in an unwanted fashion. Harassment can be in forms such as unwanted e-mail, chat messages, or verbal declarations on a public forum, or can be in the form of defamatory information posted on web sites.

Fraud/False Advertising. Customer agrees not to post or transmit fraudulent information on or through the Internet Services. This can include false advertising, identity theft, or misrepresentation of any kind including falsifying information, spoofing, phishing, forged e-mail headers or fictitious e-mail addresses.

Copyright Infringement. Customer agrees not to download, upload, post, publish, transmit, reproduce, distribute, or participate in the transfer or sale, or in any way exploit any information, software, or other material, obtained through the Internet which is protected by copyright or other proprietary rights or derivative works with respect thereto, without obtaining permission of the copyright owner or right holder.

Extended Passive Connections. Customer agrees not to use the Internet Services for extended periods of time in a standby or inactive mode. Use of programs intended to keep Customer online while Customer’s computer is unattended is prohibited. The Internet Services are intended for active use of the Internet, e-mail, games, etc. Customer may stay connected to the Internet so long as Customer is using the Internet Services for such active purposes.

Reselling the Internet Service. Customer agrees not to resell, redistribute or reconfigure the Internet Services to allow others to use the Internet Services. Abuse. Customer agrees not to use the Internet Services in violation or contravention of any upstream Internet access provider’s or underlying communications carrier’s acceptable use policy. Customer agrees not to abuse or fraudulently use the Internet Services in any way.

Union Liability. Customer agrees not to subject Union to liability of any kind.

Network Testing. In certain geographic service areas where the Company receives certain types of federal high-cost universal service support, we may be required by the FCC to measure and collect information concerning the speed and latency of broadband services provided to randomly-selected subscribers. Pursuant to applicable FCC guidelines, any required testing would be accomplished by using existing network management systems and tools. The FCC has adopted requirements regarding when tests would begin, when exactly we may perform the tests, and the number of active subscriber locations we would be required to test. Once testing begins, test results must be reported and certified to the Universal Service Administrative Company (USAC) and State Commission on an annual basis. As it relates to randomly-selected subscribers, this required performance testing is in addition to the automatic testing we may do to measure or monitor performance and improve our service levels generally.