Support Services

Union Telephone Support Services

Union Telephone Company is here for you, with answers to your questions. From Least Cost Routing information, requesting new service, or changing the service that you have, we can support you every step of the way.

User Guides

Digital TV User Manual

Digital TV is different than anything you have seen before. It isn’t cable…it’s better. Digital TV offers great channels, many features and many choices. Watch what you want – sports, movies, news, cartoons, drama, comedies – anything you can imagine is there. You will enjoy features like Autotune and digital video recording. Watch how you want – high quality digital video and sound. So sit back, relax and enjoy the future

Universal Remote Control Guide

The Union Universal Remote Control is the latest generation universal remote control. Its sophisticated technology allows you to consolidate up to five of your original home entertainment remote controls into one easy-to-use product.


Terms & Conditions and Service Agreeement

This constitutes the agreement by which Union Telephone Company will provide Phone, Internet, and/or Digital TV Services to the person(s) signing this Agreement, and, if applicable, his/her/their spouse(s) (individually and collectively the “Customer ”). Each Customer shall individually have all the rights and obligations of a Customer under this Agreement.

Broadband Service Application

Print, fill out, and mail/drop off this form to apply for Internet services.
All information provided by applicant is secure and will not be sold to any third parties.

Telephone Application

Print, fill out, and mail/drop off this form to apply for Telephone services.
All information provided by applicant is secure and will not be sold to any third parties.

Automatic Payment (ACH)

What is it?
Funds are transferred electronically from one bank account to another. To pay your telephone/Internet bill, funds will be debited from your checking or savings account and credited to a Union Telephone Company account on the 10th of each month.

Why should I use it?
This is the most convenient way possible to pay your telephone/Internet bill each month. You never have to remember to pay the bill, mail the bill or drop it off. This will be done automatically on the 10th of each month.

Will I get a monthly statement?
Yes, you will continue to receive a telephone/Internet statement each month as you currently do. This is how you will know how much to deduct from your checking or savings account each month.

How do I sign up?
Print out the application form by clicking the blue pdf icon next at the top. Fill out the form and simply return the lower portion of the form along with a voided check for checking or a deposit slip for savings account to Union Telephone Company.

How much is it?
It’s a FREE service.

Long Distance Application

Unlimited long distance at one low monthly rate!


The protection of your account information has always been very important to us, so has that opportunity to provide you with excellent customer service.

In order to continue providing you with this level of service, we ask that you read the following information carefully, as the Federal Communication Commission (FCC) is imposing new rules on all telecommunications providers.

These rules will require that we obtain verification from you before we can provide you any information on your billing account.

Open Internet Disclosure

Network Management Practices, Performance Characteristics, and Commercial Terms and Conditions for Broadband Internet Access Services.


Privacy Policy

Union Telephone Company
c/o Privacy Administrator
PO Box 96
Plainfield, WI 54966

715-335-6305 [fax]

Types of Information Collected
Generally, personal information is not collected from visitors to the Union Telephone website. However, in order to access certain special services, personal information is requested; those cases are described in more detail below.

If you have subscribed to any of Union Telephone’s services, considerable personal information was required including name, address, and phone number. Additionally, mechanized logs record a short history of your connections to the Union Telephone servers. These logs typically cycle every 60-90 days. Short of receiving a subpoena, Union Telephone will under no circumstances release any of your personal information without your explicit permission.

Statement of Non-Discrimination

Statement of Non-Discrimination.
Union Telephone Company is the recipient of Federal financial assistance from the U.S. Department of Agriculture (USDA). The USDA prohibits discrimination in all its programs and activities on the basis of race, color, national origin, age, disability, and where applicable, sex, marital status, familial status, parental status, religion, sexual orientation, genetic information, political beliefs, reprisal, or because all or a part of an individual’s income is derived from any public assistance program. (Not all prohibited bases apply to all programs.) Persons with disabilities who require alternative means for communication of program information (Braille, large print, audiotape, etc.) should contact USDA’s TARGET Center at (202) 720-2600 (voice and TDD). To file a complaint of discrimination, write to USDA, Assistant Secretary for Civil Rights, Office of Assistant Secretary for Civil Rights, 1400 Independence Avenue, S., STOP 9410 W., Washington, D.C. 20250-9410, or call toll free (866) 632-9992 (English) or (800) 877-8339 (TDD) or (866) 377-8642 (English Federal-relay) or (800) 845-6136 (Spanish Federal-relay). “USDA is an equal opportunity provider, employer, and lender”.

Acceptable Use Policy

Acceptable Use Policy.This Acceptable Use Policy sets forth the basic rules of Internet use by Customer and any User. Union reserves the sole and unconditional right to immediately and without prior notice to Customer refuse, suspend or terminate Internet Services to anyone and to remove any material or information that in Union’s sole discretion violates this Acceptable Use Policy, regardless of Customer’s or any User’s knowledge or intent of such violation.

Unlawful Use. Customer agrees that the Internet Services shall not be used for any unlawful purpose.

Unsolicited Advertising/Spamming. Customer agrees not to post or transmit any unsolicited material through any active medium (e.g., e-mail, chat rooms). Customer agrees not to use the Internet Services for unsolicited mass e-mailing (“Spamming”) of any kind. To assist Union in preventing Spamming, Union may limit the number of recipients allowed per e-mail and/or limit the number of e-mails Customer can send over a short period of time.

Disruption/Hacking. Customer agrees not to attempt to obtain Internet Services by fraudulent means or device with intent to avoid payment, attempt to access, alter, or destroy any information of Union or of another Union subscriber, attempt to interfere with the use of the Internet by other lawful users or in violation of any laws, attempt to post or transmit any information or software which contains a virus, worm, cancelbot or other harmful component in aid of any unlawful activity, or attempt to access a record in electronic format that contains personally identifiable information in order to facilitate any violation of the law.

Disruptive Content. Customer agrees not to post or transmit any unlawful, illegal, obscene, offensive or pornographic information of any kind, including without limitation any transmissions constituting or encouraging conduct that would constitute a criminal offense, give rise to civil liability, or otherwise violate any local, state, national, or international law, including without limitation the U.S. export control laws and regulations.

Harassment. Customer agrees not to use the Internet Services for harassment, threats, verbal abuse, and persistent, unwanted contact of any kind. Harassment covers any use of the Internet Services to directly or indirectly contact any other user (including users of another Internet service) in an unwanted fashion. Harassment can be in forms such as unwanted e-mail, chat messages, or verbal declarations on a public forum, or can be in the form of defamatory information posted on web sites.

Fraud/False Advertising. Customer agrees not to post or transmit fraudulent information on or through the Internet Services. This can include false advertising, identity theft, or misrepresentation of any kind including falsifying information, spoofing, phishing, forged e-mail headers or fictitious e-mail addresses.

Copyright Infringement. Customer agrees not to download, upload, post, publish, transmit, reproduce, distribute, or participate in the transfer or sale, or in any way exploit any information, software, or other material, obtained through the Internet which is protected by copyright or other proprietary rights or derivative works with respect thereto, without obtaining permission of the copyright owner or right holder.

Extended Passive Connections. Customer agrees not to use the Internet Services for extended periods of time in a standby or inactive mode. Use of programs intended to keep Customer online while Customer’s computer is unattended is prohibited. The Internet Services are intended for active use of the Internet, e-mail, games, etc. Customer may stay connected to the Internet so long as Customer is using the Internet Services for such active purposes.

Reselling the Internet Service. Customer agrees not to resell, redistribute or reconfigure the Internet Services to allow others to use the Internet Services. Abuse. Customer agrees not to use the Internet Services in violation or contravention of any upstream Internet access provider’s or underlying communications carrier’s acceptable use policy. Customer agrees not to abuse or fraudulently use the Internet Services in any way.

Union Liability. Customer agrees not to subject Union to liability of any kind.

Network Testing. In certain geographic service areas where the Company receives certain types of federal high-cost universal service support, we may be required by the FCC to measure and collect information concerning the speed and latency of broadband services provided to randomly-selected subscribers. Pursuant to applicable FCC guidelines, any required testing would be accomplished by using existing network management systems and tools. The FCC has adopted requirements regarding when tests would begin, when exactly we may perform the tests, and the number of active subscriber locations we would be required to test. Once testing begins, test results must be reported and certified to the Universal Service Administrative Company (USAC) and State Commission on an annual basis. As it relates to randomly-selected subscribers, this required performance testing is in addition to the automatic testing we may do to measure or monitor performance and improve our service levels generally.

Permission to Bury


Click the blue pdf icon at the top to download Union’s Permission to Bury.
Downloading and saving a copy of this document will allow you to electronically fill out and sign the form. Completed forms can be emailed to